Terms & Conditions

ESTABLISHED CUSTOMERS
*Open Account

• Terms of payment are Net 30 unless otherwise agreed upon.
• All invoices past 60 days will be considered delinquent and a 1.5% per month interest charge may be applied to these delinquent balances. 

NEW CUSTOMERS

• Credit Card, Cash, or Check at the Time of Sale Until Credit Is Approved.
• Contact us for a credit application or download from the links above and e-mail it to us: ar@dwsales.com or sales@keldonco.com.
• Tax will be charged to customers in the state of Michigan unless a current copy of your sales tax exemption form is in our file.

SALES TAX 

• "Seller”' is required to charge MI state on items not exempted by a sales tax exemption certification.  Should tax exemption status be determined to be invalid by the tax authority, Buyer shall be responsible to pay the tax, interest and penalty, assessed by the authority. 
• “Seller” will ship to Canada on buyer’s UPS account and buyer will not be responsible for all GST & HST.

BACKORDERS

• If merchandise is not in stock, it will be placed on backorder for 90 days.  Unless we have customer authorization to hold merchandise on backorder longer than 90 days, it will automatically be cancelled and you will be notified.

CLAIMS

• All claims MUST be made within 5 days of receipt.  To expedite service please refer to our pick ticket or invoice number.  Damages incurred in commercial shipments must be claimed through the common carrier.

• At this time, promotional orders must be placed via phone, fax, or email though the Customer Service Department. The D.W. Sales and Keldon Company’s will not revise pricing on an order placed through the portal that involved a promotional code.

CREDIT BALANCE

• "Buyer" agrees that any credit balance issued will be applied within one (1) year of its issuance.  If not applied or requested within one (1) year, any credit balance remaining will be subject to cancellation, and "Seller" shall have no further liability.

DAMAGED, LOST or SHORT SHIPMENTS

UPS & Fed Ex Shipments:  Check your order immediately upon arrival. If your shipment is damaged or short, have it noted by the carrier on the delivery receipt. Without this proper notation, you accept it at your own risk. All shortages and damages must be called into D.W. Sales at 248-528-1663 or e-mailed to sales@dwsales.com or called into Keldon Co. 616-583-9835 or emailed to sales@keldonco.com within 5 calendar days. Keep damaged goods and containers for carrier inspection. 

 DELIVERY and FREIGHT

Unless otherwise stated, “Buyer” will be responsible for any freight cost associated with the delivery of product to its destination and will be prepaid and added to Buyer’s invoice. Shipments are made via UPS unless otherwise specified. If directed by the buyer, freight charges will be billed to buyer’s UPS or Fed Ex’s Account.  All stock items ship same day for orders received before 2:00 pm.

RETURNS

No merchandise may be returned without prior authorization from the Company.

Unless we have made an error, returns must be prepaid.  No merchandise will be accepted for return which is made up special or which has been held for over 30 days.  We reserve the right to determine if the purchaser has abused the item in question.  If it cannot be returned to stock, credit will not be given.  Returns not accompanied by a copy of pick ticket, invoice, or invoice number may not be accepted or subject to restocking charge.  Returns due to customer error must be prepaid and maybe subject to restocking charge.  Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise.  Items that cannot be returned via UPS: Call for instructions, or e-mail sales@dwsales.com or sales@keldonco.com.  

SATISFACTION

• We strive to have helpful, knowledgeable staff that answers your phone call and responds to your inquiries.
• Your satisfaction is our goal!