DELIVERY and FREIGHT

  • Unless otherwise stated, “Buyer” will be responsible for any freight cost associated with the delivery of product to its destination and will be prepaid and added to Buyer’s invoice. 
  • Shipments are made via UPS unless otherwise specified. 
  • All stock items ship same day for orders received before 2:00 p.m.

DAMAGED, LOST or SHORT SHIPMENTS
UPS & Fed Ex Shipments: 

  • Check your order immediately upon arrival. If your shipment is damaged or short, have it noted by the carrier on the delivery receipt. 
  • Keep damaged goods and containers for carrier inspection.
  • Without this proper notation, you accept it at your own risk. 
  • All shortages and damages must be called into D.W. Sales at 248-528-1663 or e-mailed to sales@dwsales.com or called into Keldon Co. 616-583-9835 or emailed to sales@keldonco.com within 5 calendar days. 

Our Delivery Methods

  • UPS Pre-Paid & Add or Collect – you provide your UPS account number for Collect
  • Fed Ex Collect only – you must provide your Fed Ex account number
  • Customer Pick Up
  • No charge delivery by sales representative when he is scheduled by the sales manager to be in your area.
  • Tote-N-Go - LTL delivery for larger orders.